Placing an Order

You can easily track your order via the link in your order confirmation email or in your customer account. If you have a customer account, you can find all your order information under "My Orders".

We always try to have as many products as possible in stock for you.

You will find information about delivery times in two places on our website: directly on the product page and in your shopping basket.

You can view the status of the product on the product page. Products statuses include:

In stock: The product is available for immediate delivery. It will be shipped on the same or the next working day.

In stock as of: The product is currently not in stock, but should be available again as of the specified date.

Currently unavailable: Unfortunately, we do not have exact information as to when the product will come back in stock. It is possible that the supplier is having delivery issues or that there are difficulties with the manufacturer. To avoid unnecessarily long waits or delivery times, you are not able to order products that are unavailable. However, you can click on the "Notify as soon as available" button, and you will then automatically receive an email as soon as the product is back in stock.

Sold out: The product is no longer in production or has been removed from our range.

The delivery date of your order depends on several factors such as your delivery address, delivery service, the availability of goods, time of order and method of payment. Here is an example:
You order an "In stock" product. Only this product influences the delivery time your order needs. The expected delivery date is displayed next to the product and in the shopping basket.
If you add another product to your shopping basket that is not in stock, the estimated delivery date for the entire order will change. You can see the estimated date of delivery in your shopping basket.

We will let you know if there are any delivery problems with your order.

The delivery date depends on several factors such as the delivery address, the delivery service, the availability of products you ordered, the time the order was placed, and the payment method selected for the order.

Here's a more detailed description:
You've found a product that you like, and the product description says: "In stock". The "In stock" description means that your product is immediately available for dispatch. When you add this product to your shopping basket, you can see when your order will arrive.

If you add another product to your shopping basket that is not in stock, and this product is not immediately available, the delivery date for your entire order will change. Your order will only be dispatched when all products in your basket are in stock. We do not send partial deliveries.

If there are any delivery problems with your order, we will let you know as soon as possible.

If your order has already been packed, we can no longer make any changes. However, you can simply return the unopened goods after receiving your parcel. Find out how to make a return under Returns.

If your order has not been packed or dispatched yet and you would like to make a change to it, please write to us using the contact form. Please provide all the following information:

• Your order number
• Which product should be changed, cancelled or added to your order
• Please include the item number, colour, size, and any other relevant information about the products you would like to add or subtract from your order

Adding or exchanging a product from your order may incur additional costs or credits. If the new products you added incur extra costs, you will receive a payment request from us for the outstanding sum. We will also refund any excess credit due to the changes. Please let us know whether you would like to receive this amount as a voucher, or if you would prefer to have the money refunded in a transfer.

As long as your order has not been packed, you can cancel it in your customer account overview. Click here to see your orders. We will do our best to honour your wishes. However, we are unfortunately not able to cancel orders that have already shipped or have already been packed.

As soon as the order is confirmed, you can see its current status in your account.

Dispatch after payment - This indicates that we have not received your payment yet. You can make changes to your order at this time.

Estimated delivery by ... - We have received the order but it has not been processed yet. You can make changes at this time.

Order is currently being packed - The products are currently being packed and passed on to the shipping service provider. Changes are no longer possible.

Dispatched - Your order has been dispatched.

Cancelled - Your order has been cancelled.

Please check your spam folder to see if you can find your order confirmation there. If you can't find a confirmation email in your inbox, you may have entered an incorrect email address, or not fully completed the checkout process In this case, please contact our customer service department. We will be happy to help you!

You can easily cancel your subscription here.

If you want to change something about your subscription, please write to us using the contact form. We'll be happy to make the changes for you.

Greeting Card

At checkout, you can add a personal greeting card to your order. Choose between various designs, write a personal message and preview the finished version before adding it to your basket.

It is not possible to add a greeting card once the order has been completed.

Will the Invoice be Enclosed in the Package?

The invoice will be sent by email and not enclosed in the package. This is particularly important if you're sending an order as a gift. In this case, the package will be sent to the delivery address, while the invoice will be automatically sent to the email address stored in the system.

If the delivery and billing addresses are identical, the gift package and the invoice will be sent separately: the package will be sent to the specified address while the invoice will be sent by email only.

The invoice will always be sent to you by e-mail. You can conveniently download a copy from your customer account when you place your order.